1. Introduction
Jake Fixes Tech LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our services or visit jakefixestech.com.
2. Information We Collect
We may collect the following information when you contact us or use our services:
- Your name, phone number and email address
- Device information such as make, model and serial number
- Description of the issue you are experiencing
- Login credentials you voluntarily provide for repair purposes
- Payment information processed through secure third party payment processors
3. How We Use Your Information
We use the information we collect solely for the following purposes:
- To provide and complete the requested repair or tech service
- To contact you regarding your device or service appointment
- To send service updates, receipts or follow up communications
- To improve our services
We do not sell, trade or share your personal information with any third parties for marketing purposes.
4. Device Credentials & Personal Data
In order to perform certain repairs, you may need to provide login credentials such as a Windows password, Apple ID or other account information. We want to be clear about how we handle this:
- Credentials are used solely for the purpose of completing your repair
- We do not store, record or share your passwords or login information
- We recommend changing your passwords after any repair that required credential access
- We will never access your personal files, photos, emails or documents beyond what is necessary to complete the repair
- Any credentials shared with us are treated with strict confidentiality
5. Data Security
We take reasonable precautions to protect your personal information. However please be aware that no method of transmission over the internet or electronic storage is 100% secure. We encourage you to back up all personal data before submitting your device for repair as outlined in our Terms & Conditions.
6. Website Analytics
Our website may collect basic anonymous analytics data such as page views and general location to help us understand how visitors use our site. This data is not linked to any personally identifiable information and is used solely to improve our website.
7. Third Party Services
We may use third party services such as payment processors and scheduling tools. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third party services.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request that we correct or delete your personal information
- Opt out of any non-essential communications from us
To exercise any of these rights please contact us using the information below.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information please contact us and we will delete it promptly.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy please contact us:
Jake Fixes Tech LLC
Littleton, NH
Phone: (802) 234-1552
Email: [email protected]