Frequently Asked Questions

All repairs start with a $50 diagnostic fee, which is applied toward your total if you proceed. Repair pricing from there depends on the service. Software repairs like virus removal start at $75, hardware repairs start at $60 plus parts, and laptop screen replacement starts at $125 plus the cost of the part. You can see the full breakdown on the Pricing page.

Yes, the $50 diagnostic fee is required upfront before any work begins. It covers my time to assess your device and tell you exactly what's wrong and what it will cost to fix. If you decide to proceed with the repair, that $50 comes off your total. So if your repair costs $100, you only owe $50 more. If you decide not to repair, the fee is non-refundable but you leave with a clear answer on what's wrong.

I accept all major credit and debit cards, tap-to-pay including Apple Pay and Google Pay, and cash. Payment is collected at drop-off for the diagnostic fee and at pickup for the remainder.

The $50 diagnostic fee applies regardless of outcome. That fee covers my time to diagnose the problem. If the device is unfixable or the repair isn't worth the cost, I'll tell you honestly and only the diagnostic fee applies. You won't be charged for a repair that wasn't completed.

Most software repairs like virus removal and OS issues are completed within 24 to 48 hours. Hardware repairs that require parts may take longer depending on part availability, typically 3 to 5 days. I'll always give you an honest timeline upfront and let you know if anything changes.

Drop-offs are available weekdays from 5pm to 7:30pm at my Littleton location. On-site visits are available on weekends from 9am to 4pm. Hours are subject to change so reach out first to confirm availability. You can view current hours on the Hours & Location page.

Same-day is sometimes possible for straightforward software issues depending on my current workload. Reach out and describe what's going on and I'll let you know if same-day is realistic. Hardware repairs requiring parts are generally not same-day.

Yes and no. I support macOS software fully, including installations, upgrades, troubleshooting and installing Linux on older Macs to give them a new life. What I do not do is Apple hardware repairs. No MacBook screen replacements, no iMac repairs, no internal hardware work on any Apple device. For hardware repairs on Apple products, Apple or an Apple Authorized Service Provider is the right call.

Not currently for hardware repairs. Phone screen replacement requires specialized heat tools I don't have yet. I do handle Android software issues like virus removal and malware remotely. Phone hardware repair is something I plan to offer in the future.

Yes, all Chromebooks are supported. Screen replacements, hardware repairs, software troubleshooting and general issues. The one exception is the Google Pixelbook and similar high-end Chromebooks that use proprietary parts which can be harder to source.

Yes. PlayStation, Xbox, Nintendo Switch, Wii, Wii U, GameCube, N64 and other retro consoles. Common repairs include thermal paste and liquid metal replacement, disk drive replacement, deep cleaning, Joy-Con drift, controller repair and general diagnostics. I also do retro odds and ends like Game Boy cartridge battery replacements. See the Gaming Console Repair page for the full breakdown.

Yes. I only access what is necessary to diagnose and complete the repair. I do not browse personal files, photos or documents. Your data is your business. If a repair requires wiping your device I will always discuss that with you first and attempt a backup beforehand if possible.

Yes, always. While I take every precaution to protect your data during a repair, some repairs carry a small risk of data loss. Backing up beforehand is the safest move. If you don't know how to back up your device, I can help with that as part of the service or as a standalone job.

Often yes. If the computer won't boot but the drive is intact, I can pull the drive, connect it externally and attempt to recover your files. Data recovery is $50 upfront to attempt the recovery, then another $50 on delivery if I successfully get your files back, for $100 total. If recovery isn't possible, the $50 attempt fee is all you pay. See the Data Recovery page for full details on what's possible and what isn't.

Yes. All completed repairs include a 30 day labor warranty. If the same issue comes back within 30 days due to my work, I'll fix it at no charge. The warranty covers labor only and does not cover new or unrelated issues, physical damage, or part failures after installation. The 30-day labor warranty applies to tech repair services only, not web design, audits or SEO work.

Always. If the repair cost is approaching half or more of what a replacement would cost, I'll tell you that before any work begins. I'd rather lose the job than have you spend money on something that isn't worth it. Honest advice is part of the service.

Yes, for most software issues. I offer remote support via phone, video call or by taking direct control of your screen using Chrome Remote Desktop. This works well for virus removal, software troubleshooting, OS issues, printer problems and more. Hardware repairs always require the device in person. See the Remote Support page for details.

Yes. On-site visits are available on weekends from 9am to 4pm for homes and small businesses within roughly 30 minutes of Littleton, NH. Mileage is calculated from 28 Grove Street, Littleton, and travel fees are tiered: free within 10 miles, $20 for 10-15 miles, $40 for 15-20 miles, and $60 for 20-25 miles. Beyond 25 miles I'll provide a custom quote. See the On-Site Tech Support page for full details.

Yes, always. You own the code, the domain and all the content outright from day one. I don't hold websites hostage or lock you into a platform. If you ever want to take your site elsewhere or have someone else manage it, that's your right and I'll make the transition as easy as possible.

Build packages start at $750 for a 1 to 3 page starter site, $2,000 for a 5 to 15 page professional site, and $3,500 and up for larger custom builds. Payment is 50% upfront and 50% on launch. Optional monthly management plans are available starting at $75/month. See the full breakdown on the Web Services page.

Yes. Every site I build scores 100/100 on Google Lighthouse desktop and consistently hits 398 to 400 out of 400 on mobile. Sites are hosted on Cloudflare's global network for fast load times worldwide. I also build in WCAG AA accessibility compliance on every page, which Google rewards with better rankings. See Why My Websites Are Different for the full breakdown.

Yes — with the optional Content Dashboard add-on. I can build a private editing interface directly into your website that lets you update text, swap images, change prices, update hours and more from any browser, on any device, without touching a single line of code. Make your changes, click Publish, and your site updates automatically in about 60 seconds. It's a one-time setup fee added to your build — $100 for Starter, $250 for Professional, and $500+ for Premium. See the Content Dashboard page for the full details.

No mandatory fees. Hosting is free on Cloudflare Pages, SSL is free, and backups are handled automatically through GitHub. The only ongoing cost is your domain name, typically around $10 per year on Cloudflare. Optional management plans are available if you want me to handle updates and maintenance, but they're never required.

Yes — I offer a paid Site Audit & QA Test for websites you already own, no matter what platform they're built on. You get a written report covering performance, accessibility, SEO, broken links and security concerns, along with prioritized recommendations. Pricing is tiered by page count: $150 for up to 5 pages (Starter), $350 for up to 15 pages (Growth — most popular), and $500+ for larger sites (Enterprise). Each additional page beyond the tier is $20. Full payment is required upfront and is non-refundable once the report is delivered. See the Web Services page for details.

Yes, with one honest heads-up. Existing-site fixes are billed at $75 per hour with a firm 15-hour cap per project. Platforms like WordPress, Wix, Squarespace, Framer and GoDaddy can be slow and awkward to work in, and I won't run an open-ended meter on you. If a site needs more than 15 hours of work, that's the platform telling you something — at that point a fresh build is faster for me to deliver and far easier for you to manage long-term. See the Web Services page for the full breakdown.

Yes — I offer a standalone Local SEO Package for $250, one-time, flat. It covers setting up your Google Business Profile, Yelp and Apple Business Connect listings, and aligning consistent NAP (Name, Address, Phone) information across the major directories. Full payment is required upfront. Important: search rankings, map placement and traffic are controlled by third parties like Google, so I can't guarantee any specific result — SEO is ongoing by nature. What I can guarantee is the work itself is done right. See the Web Services page for more.